How will our relatioship work?
Since we know we must earn your continued patronage on each visit, we don't use contracts. We depend on open communication and your candid evaluation of our service. If you are happy, tell a friend. Also let us know of ways we can serve you better.
why not just hire a cleaning lady?
Top To Bottom Cleaning Services, LLC alleviates managing the details of employing a cleaning service, like filing state and federal paperwork and paying taxes. We're also insured and bonded so you're protected against accidents in your home. When you hire an independent cleaning person, and control not just the work that is done, but also the manner in which it is done, you are considered to have household employee. For more information, visit www.irs.gov and see IRS publication 926.
What are your rates?
Our pricing is completely individualized. Our experience has helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter, and even your lifestyle. That is why we like to meet with you before quoting you a price and customize the best cleaning routine to fit all your needs.
Do you provide all supplies and equipment?
For your convenience, Top To Bottom Cleaning Services, LLC provides all cleaning supplies and equipment as well as any personal protective equipment that is needed by our employees when cleaning your home. We also provide a full line of green cleaning products if requested by our customers.
Do I need to be home at the time of service?
No. 90% of our clients are not present when we arrive. Some clients leave a key hidden, provide us with an entrance code to unlock the door or give us a key to their home/office.
Who will be responsible for the keys to my home?
Top To Bottom Cleaning Services, LLC requires that employees sign a form indicating they are responsible for the keys to your home. For security your name and address is never attached to the key. Keys are handled by management personnel only. In the unlikely event that a key is lost or misplaced, we will cover all costs to have locks replaced.
How Many People will be entering my home to clean?
This will vary depending on the size of the home. Our teams usually consist of 2 or 3 employees.
We have pets, what happens during my housecleaning?
We want you and your pets to be happy with the housecleaning. Please leave instructions with the office as to how you wish your pets to be handled. If you have a pet that is questionable around non-family members, we ask that the pet be in a kennel, outside, or in a room that is not to be cleaned.
What happens is not cleaned to our satisfaction?
All our services are guaranteed. We do this because we make quality the priority. Please call our office with in 24 hrs if there are any problems. A supervisor will visit your home to correct the situation.
What if soemthing is broken?
All of our team members are careful with your possessions, but we do know that accidents can happen. If any damage/loss does occur, please notify our office immediately. Top To Bottom Cleaning Services, will take care of the replacement charges, with our public liability insurance.
How do I pay for my service?
We ask that payment be made the day of the housecleaning unless you have made specific arrangements with our office. Payment can be made by check, credit card or cash. Leave payment on the kitchen counter along with any notes you might have for the housekeepers.
